Last Update: 3 October 2024

Namur Solutions Limited, and its subsidiaries that make up the Namur group of companies ("Namur", "we", "us" or "our"), is a developer, publisher and marketer of interactive entertainment. This Privacy Policy explains data practices for the products, services, and websites provided by the Namur entities and labels listed here ("Services"). Please read this Privacy Policy carefully, and keep in mind that our practices and the data we collect may differ depending on how you use the Services. The Services are also subject to any other terms and policies included in our Services. This Privacy Policy supplements privacy disclosures provided with your software product and from your platform manufacturer.

Notice at Collection of Personal Information: Please see the Categories of Information Collected and How We Use Personal Information and Our Legal Grounds sections for an overview of what information we collect, and why, and the Data Rights section for information about how to exercise your privacy rights, including opting out of the sale or sharing of your personal information.

Categories of Information Collected

The type of information we collect depends on how you use the Services. Generally, we collect the following information:

  • Identifiers / Contact Information: Name, user name, gamertag, postal and email address, phone number, unique IDs, mobile device ID, platform ID, gaming service ID, advertising ID (IDFA, Android ID) and IP address
  • Protected Characteristics: Age and gender
  • Commercial Information: Purchase and usage history and preferences, including gameplay information
  • Billing Information: Payment information (credit / debit card information) and shipping address
  • Internet / Electronic Activity: Web / app browsing and gameplay information related to the Services; information about your online interaction(s) with the Services or our advertising; and details about the games and platforms you use and other information related to installed applications
  • Device and Usage Data: Device type, software and hardware details, language settings, browser type and version, operating system, and information about how users use and interact with the Services (e.g., content viewed, pages visited, clicks, scrolls)
  • Profile Inferences: Inferences made from your information and web activity to help create a personalized profile so we can identify goods and services that may be of interest
  • Audio / Visual Information: Account photos, images, and avatars, audio information via chat features and functionality, and gameplay recordings and video footage (such as when you participate in playtesting)
  • Sensitive Information: Precise location information (if you allow the Services to collect your location), account credentials (user name and password), and contents of communications via chat features and functionality.

How We Use Information and Our Legal Grounds

We use the information we collect within Namur as follows, pursuant to various legal bases:

  • Business Purposes: Provide the Services and support; fulfill orders and requests; improve the Services and our business; develop new products and services; enhance your experience on the Services; protect the security for our users, employees, facilities, and Services; and develop internal marketing and demographic studies
  • Commercial Purposes: Market and advertise our and our business partners' products and services; send you promotional materials; and administer promotional activities or events

Sources of Information We Collect

How we obtain information depends on how you use the Services. For example, we collect information:

  • you provide directly to us, such as when you set up an account, sign-up for marketing, or contact us
  • about the games you play (automatically)
  • from third-party platforms, such as when you play our games or access our Services with third-party accounts
  • automatically, including through cookies and similar tracking technologies
  • from third parties, such as advertising networks, business partners, third party information providers, and other players

When We Share Information

As detailed below, we share your information with:

  • vendors that perform support and other services for us
  • Namur group members
  • advertising service providers and partners
  • other third parties (e.g., for collaborative offerings, legal and safety purposes, in connection with the sale or transfer of a business or asset, and other purposes with your permission)
  • other users, such as when you participate in open communities or events, or information published on leaderboards

In the last 12 months, Namur has sold and/or shared unique identifiers, IP address, as well as Internet/Electronic Activity and Profile Inferences with third-party advertising providers to enable us to provide personalized advertising to you and others like you. We do not sell or share personal information about persons that we know are under the age of 16 without their (or depending on age, their parent's) consent.

Public Postings

If you share personal information, post an image or video, or provide other content in public forums such as on a message board, chat room, comment field, or profile page, other people can view, collect, and use that information. If your user name or ID contains your name, your name will be publicly available on leaderboards and elsewhere as described in this Privacy Policy. Users of such public forums may be able to identify you, use the information to send you messages, or copy any of the images, video, or content you have shared. There is no expectation of privacy or confidentiality on any of these public forums. Please do not share your personal information in public forums or in your user name or ID. You are responsible for any information or content you publicly post using our Services.

Data Rights

Depending on your location, you may have certain rights over your personal information, including the right to:

  • Request access to or a copy of your personal information
  • Request deletion of your personal information
  • Request correction or modification of your personal information
  • Be informed about the personal information we collect and/or process about you, the sources of personal information, and the third parties with whom information was shared or sold and for what purposes
  • Withdraw consent, if processing is based on consent
  • Opt-out of the sale or sharing of your personal information (including targeted advertising)
  • Opt-in/out of financial incentives
  • Limit the use and disclosure of your sensitive personal information

Manage Your Account, Communications, and Data

We provide several options for you to manage your Service account, communications you receive from us, and how we use your information. These include through the settings in your Service account; email unsubscribe and deletion tools; and opting out of interest-based ads.

More information about how to manage your label-specific account and communications is available here.

Data Retention

We'll keep your information for as long as necessary to provide you with the Services, fulfil our legal obligations, and/or exercise, defend or establish our rights.

↓ Learn More

Children's Privacy

Generally, we direct our Services to a general audience and we do not knowingly collect personal information from children under 13 years old (or older, if applicable law provides for different protections). We may direct certain Services to an audience of all ages---including children. For these Services, we may restrict the collection of personal information on the Services from anyone, apply an age gate allowing children to use the Services while restricting the collection of personal information on the Services from children, or get a parent's permission to collect personal information from children. If we become aware that a child has provided personal information without a parent's permission, we will promptly delete this information. We encourage parents to instruct their children to never give out their real names, addresses, or phone numbers, without permission, when using the Internet.

Data Security

We follow generally accepted industry standards and maintain appropriate safeguards to help protect the security, integrity, and privacy of the information we collect about you. These security measures are designed to protect against the accidental or unlawful destruction, loss, misuse, alteration, and unauthorized disclosure of, or access to, the information under our control. However, no system can be 100% secure and we cannot guarantee our security measures.

International Transfers

We and our vendors and partners may process, transfer, and store information about you in connection with the Services in the United States and other countries that may not have privacy laws equivalent to the country where you reside. We take steps to apply appropriate safeguards when we transfer that information.

Other Namur Terms, Third-Party Terms, and Links to Other Sites

Use of our services and products may be subject to other terms and disclosures provided by us, platform manufacturers, and other partners, including: (i) the terms that accompanied your purchase; (ii) terms applicable to online Services; (iii) other terms and disclosures made available to you by us or third parties. We are not responsible for practices on third-party sites that may be linked to the Services.

Contact Us

If you have questions about this Privacy Policy, please contact us or our Data Protection Officer by mail at the addresses below. Please identify your location in your message. You may also have the right to complain to a privacy authority. You may also contact us by email at support@mail.namursolutions.com